Please note that all refunds and exchanges are subject to the final approval. All products must be in perfect condition, unused, and resalable. Simply email angeliquehughes@optonline.net with the following information:
1. Order number
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund

Our Customer Service team will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package. Please remember that all returned products must be in the original condition with all-packing material. We will issue a full refund for any item that meets these conditions.

For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error. The customer remains responsible for actual shipping charges, including all items shipped to you free of charge. (Actual freight bills can be provided when necessary.)

Note: Please allow 15 business days from the time the item is returned to process a refund. 

Handpaintedny will refuse all returns without an RA number.
Restocking Fee: Please note that all items are subject to a 15% restocking fee.

Cancellation:
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns. Customer will be responsible for the shipping. including rejected shipments.

Custom Orders:
All custom made orders are final sales. We cannot accept any cancellations, or returns due to the nature of our business of providing customized products.

Shipping time frames reflected in product descriptions are based on estimates from our designers. In the event of a shipping delay, Handpaintedny will notify you promptly and cannot be held responsible for shipping delays beyond estimated delivery times.

All Custom made-to-order items require payment in full upon order, since Handpaintedny Designer's craft these items to your specifications.

To discuss your custom details with our in house specialist, or require designs with a specific theme please e-mai:

angeliquehughes@optonline.net 

Personalized Items:
All personalized items orders are final sales. We cannot accept any cancellations, or returns due to the nature of our business of providing personalized items.